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Interactive Troubleshooting Procedures

Solve Problems Faster with Guided Troubleshooting
Reduce time spent diagnosing issues
Improve troubleshooting accuracy
Minimize unnecessary repairs and downtime

Overview

Unstructured problem-solving wastes time and often leads to incorrect conclusions. InSkill copilots walk workers through interactive diagnostic flows, asking the right questions and narrowing down solutions based on real-time data and historical cases. They give step-by-step guidance and can upskill workers to be able to resolve issues by both stop code and symptom.

InSkill Customer Results

Upskilled Industrial Workers
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Questions Answered
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8-Hour Shifts Saved
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Companies using conversational AI report a 94% boost in agent productivity and 92% faster issue resolution
Source: Salesforce
Real-time AI responses can reduce downtime by up to 50%

Real World Applications

Equipment OEMs

Provide detailed troubleshooting for equipment based on symptom or stop code.

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Industrial Sites

Address machine faults, stop codes in real time.

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Service Providers

Ensure technicians have the expertise of your most seasoned workers.

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Detailed Asset Knowledge

How It Works
Copilots for Complex Products
  • Understand individual machine customizations
  • Diagnose & resolve issues by symptom
  • Diagnose & resolve issues by stop code, alarm, or fault.
  • Follow detailed resolution guides to promptly respond and avoid downtime
  • Training on emergency response procedures
  • Define protocols for common problems
inskill at can troubleshoot by symptom

Integrate with Business Systems

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  • Seamless integration with leading platforms including Salesforce and Microsoft. InSkill copilots can be surfaced directly into business workflows including sales and support.
  • API support for embedding copilots into customer portals and product ecosystems
  • Connect with CRMs, ERPs, and IoT platforms
  • APIs available to embed copilot functionality within customer-facing portals.
  • Integrate with ticketing systems and field service platforms to provide contextual support
  • API support for embedding copilots into customer portals and product ecosystems
  • IoT integrations allow copilots to suggest real-time solutions based on machine telemetry
  • Integrate with parts inventory and ordering systems
  • Integrate with compliance and reporting tools
  • Integrate with safety monitoring and alert systems
  • Integrate with document management systems