Copilots for Complex Products

Bridge the Gap between People, Products, and Knowledge

Modern industrial products are more complex than ever before. As equipment evolves with intelligent components, customized configurations, and connected subsystems, the knowledge required to support it becomes harder to access and maintain.

InSkill copilots bridge this critical gap, delivering expert knowledge directly to the people who design, build, operate, and service complex products.

Empower Workers at Every Stage of the Industrial Lifecycle

Manufacturing

Build

OEMs and manufacturers embed product knowledge into copilots during production.
Manufacturing
Sales & Sales Techs

Sell

Sales & technical teams use copilots to answer customer questions and configure solutions.
Sales & Sales Techs
Contractors

Install

Contractors and technicians get guided installation procedures with real-time support.
Contractors
Field Service Engineers

Commission

Field engineers use copilots for system checks and verification.
Field Service Engineers
Call Center, Product Specialists, Engineering

Support

Call centers and product specialists resolve issues faster with AI-powered troubleshooting.
Call Center, Product Specialists, Engineering
Field Service Engineers and Field Service Management

Service

Field service teams access repair history, part lookups, and known fixes in seconds.
Field Service Engineers and Field Service Management
Operators & Plant Management

Operate

Operators get on-demand answers, SOPs, and alarms contextualized for their site.
Operators & Plant Management
Maintenance and Maintenance Management

Maintain

Maintenance teams streamline inspections, repairs, and preventive work with tailored guidance.
Maintenance and Maintenance Management
Product Management

Improve

Product managers and engineers analyze usage and feedback to enhance future designs.
Product Management

Complex Products & Workflows

Machine-Specific Intelligence

InSkill copilots uniquely combine asset-level awareness with deep component and subsystem knowledge to deliver precise, context-rich guidance. Whether troubleshooting an entire machine or working on a specific subsystem, copilots understand how every component fits into the larger picture. They know each machine’s unique configuration by serial number and can drill down into the specialized procedures and knowledge tied to complex parts and intelligent subsystems.

Asset Understanding

InSkill copilots are built to be asset-aware. They recognize the unique characteristics of each machine by its serial number. This means every interaction is informed by the machine’s: specific configuration, installed options, service history, and site processes.

Serial Number Intelligence

Every machine is unique, InSkill copilots pull the correct documentation, procedures, and configuration details for that exact unit.

The copilot understands which options and components were included at install. This avoids irrelevant instructions and guides workers with precise & applicable steps.

InSkill copilots understand the history of what your asset has experienced before allowing it to make intelligent insights on recurring issues or decisions based off maintenance history. 

Machine-specific SOPs, maintenance schedules, and calibration processes are directly tied to the asset’s profile, ensuring no critical variation is overlooked.

 

Copilots understand asset and site specifics
Create copilots for smart components within machines including pumps and motors

Component Aware

Modern industrial equipment is built from intricate subsystems and intelligent components, each with its own specialized procedures, troubleshooting steps, and performance considerations. InSkill copilots are designed to be deeply component-aware, recognizing the role and behavior of these subsystems within the larger machine. Whether it’s a hydraulic module, a precision motor, or a control system, copilots can seamlessly access and deliver detailed guidance sourced directly from component OEMs.

Subsystem Recognition

Copilots identify when an issue relates to a specific subsystem and automatically surface targeted solutions, diagnostics, and procedures relevant to that area.

Knowledge from component OEMs is easily encapsulated and embedded into the copilot experience. This can include specialized maintenance routines, firmware updates, or calibration instructions.

As components are swapped or upgraded, the copilot adapts, inheriting new procedures and troubleshooting workflows without requiring a complete knowledge rebuild.

Rather than overwhelming users with system-wide information, copilots isolate and guide workers through the exact component-level procedures needed.