InSkill Wins Frost & Sullivan New Product Innovation Award for Industrial AI Copilot Platform
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Solutions

Reduce Support Costs

Empower Self-Service and Reduce Costly Support Calls
Decrease call center volume
Reduce expensive on-site service visits
Free up support resources for high-impact cases

Overview

High support costs often stem from repetitive questions and avoidable service calls. The InSkill platform equips workers and customers with AI-guided solutions. Copilots result in significant operational savings by reducing support call volumes and expensive field service visits.

InSkill Customer Results

Hours Saved from Incident Start to Resolution
0 K
Estimated Support Savings for InSkill Customers to Date
$ 0 M
8-Hour Shifts Saved
0 K
Decrease In Support Escalations
0 %
Companies using conversational AI report a 94% boost in agent productivity and 92% faster issue resolution
Source: Salesforce
AI-driven automation can reduce operational costs by up to 30%
Source: McKinsey

Real World Applications

Equipment OEMs

Deploy copilots to assist in troubleshooting, expand self service capabilities, and lower on-site support demand.

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Customer Support Centers

Use copilots to more efficiently respond to common inquiries, access device specific information to improve technical answers, and upskill support staff to assist in technical issues.

Built For Scale

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  • Analyze support call data to identify high-impact use cases for copilots.
  • Train copilots with historical support cases to improve first-line resolution rates
  • Align copilot deployment with customer self-service initiatives
get guidance on machine tasks

Integrate with Business Systems

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  • Seamless integration with leading platforms including Salesforce and Microsoft. InSkill copilots can be surfaced directly into business workflows including sales and support.
  • API support for embedding copilots into customer portals and product ecosystems
  • Connect with CRMs, ERPs, and IoT platforms
  • APIs available to embed copilot functionality within customer-facing portals.
  • Integrate with ticketing systems and field service platforms to provide contextual support
  • API support for embedding copilots into customer portals and product ecosystems
  • IoT integrations allow copilots to suggest real-time solutions based on machine telemetry
  • Integrate with parts inventory and ordering systems
  • Integrate with compliance and reporting tools
  • Integrate with safety monitoring and alert systems
  • Integrate with document management systems