Architecture

Platform Designed for Industrial Complexity

Every InSkill copilot has configurable behavior. You can utilize agents, customize prompts, execute scripts in workflows, and control context engineering. InSkill includes a full public API and MCP server so you can access InSkill agents from anywhere. Here is how it’s built.

The Concentric Model

InSkill Agentic AI Engine

01 Core

The engine core is the equipment-aware data model everything else stands on. It includes your Products, Resources, Tasks, Solutions, Data Dictionary, Assets, Users, Customers, Suppliers, and a full suite of Analytics.

02 Tools

Used in the act of answering: GPT Actions, spreadsheet processing, third-party MCP servers, integrations, and more. Tools agents enable you to reach live systems mid-answer.

03 APIs

InSkill provides a full public API to all aspects within the platform. Use it to Create Expertise, access Analytics, User Management, initiate GPT Interaction, run guided tasks and procedures, and more.

04 Connectors

MCP Server and Claude Connector; the public REST API supports direct integration into any system.

05 Skills

InSkill provides a suite of skills to facilitate SPARK deployment. These include Resource Identifier, Resource Uploader, Task Creator, Solution Uploader, Asset Creator, Summary Creator and many more

06 Agents

Easily augment the InSkill platform by deploying custom agents including Email Auto-Answer, Voice Auto-Answer, WhatsApp Auto-Answer, Content Ingestion.

Thats InSkill

Everything above ships as a single copilot, customized to your organization, your product, your individual asset. Deploy it across your ecosystem.

Core

Tools

APIs

Connectors

Skills

Agents

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InSkill AI Engine

How an answer is produced

Contextual Request Framing

Before responding, the copilot builds a context. This includes structured prompts, role-based personalization, asset and site context, custom scripting, and more.

Multi-Agent Reasoning

This includes built-in agents (manuals/video, solutions, tasks, parts) plus dynamic agents (time series, scripted, MCP). Agents are activated per request type

Grounding & Guardrails

Answers trace to approved sources. InSkill includes hallucination guardrails. All validated procedures carry safety gates. All expertise is role based.

Get Smarter WIth Every Question

The Learning Loop

Questions, ratings, and corrections flow up to the InSkill AI Engine. Refined expertise flows down to the field. InSkill identifies gaps in expertise and worker training. This includes surfacing the most-asked questions and unknown procedures.

InSkill Expertise Layer

Curated, Versioned, Asset Aware

The Field

Technicians, Operators, Service Teams, Support

↑ Flows up

Questions
Ratings
Corrections

↓ Flows down

Refined Answers
Updated Info
New Solutions

Management view

Most-asked questions

"Spindle drive fault E-341 reset" 128×

"Torque spec, model 4200 clamp" 96×